User Goals
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easy navigation
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simple user interface
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easy and secure transactions
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booking all types of train tickets in one place.
Research Methodologies
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Our research involved conducting interviews with users between the ages of 18 and 60.
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conducted live interviews and also conducted remote interviews.
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gathered the required information from the interviews and analyzed it using user research methods.
Targeted Users
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Students
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Friends and families
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Business professionals
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Employees
Tools Used
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Zoom
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Google meet
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figma
Personas
Analysis
Affinity Diagram
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Findings
The following findings are based on the participants' replies from the interviews:
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The app should have a live tracking feature for the desired train.
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The app should have a feature to book tickets as a group.
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The app should feature the cheapest train up front.
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The app should be user-friendly with an easy and simple UI, and it should also be easy to navigate.
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The app should notify the user of the desired train arrival.
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The app should feature every type of train ticket booking on one platform.
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Booking tickets should take fewer steps.
Task Flow
Low-Fidelity Prototype
After I did my task flow, I started making digital wireframes of the three main features that were established in the task flow and took feedback about the flow from the users.
Mid-Fidelity Prototype
After taking feedback from the users, I improved the low-fidelity prototypes. and made a second version. In this version, I added additional features like tracking the desired train and added more details to the design.
Design System
Color Palettes
Components
High-Fidelity Prototype
I then started working on high fidelity by adding a visual treatment to the app and also making some components to make the app more responsive.
Click on the prototype to view.
Conclusion
The train ticket booking app can provide a seamless and enjoyable experience for customers, leading to increased user satisfaction and loyalty.